Shipping Policy
Shipping Policy: Everything You Need to Know
At BMYANY, we are committed to delivering your jewelry quickly and securely anywhere in the world.
Shipping Costs
🎁 FREE Shipping
- Metropolitan France: Free shipping with no minimum purchase
- European Union: Free shipping with no minimum purchase
- Rest of the World: Shipping costs calculated at checkout
Delivery Times
Metropolitan France:
- Standard delivery time: 3-7 business days
- Order processing: 1-2 business days
- Shipping: 2-5 business days
European Union:
- Standard delivery time: 7-14 business days
- Order processing: 1-2 business days
- Shipping: 6-12 business days
International (outside EU):
- Standard delivery time: 10-21 business days
- Order processing: 1-2 business days
- Shipping: 9-19 business days
Note: Delivery times are approximate and may vary depending on the destination and transport conditions.
Order Processing
Orders are processed Monday to Friday (excluding public holidays).
- Orders placed before 2:00 PM: Shipped the same day (if product in stock)
- Orders placed after 2:00 PM: Shipped the next business day
- Weekend orders: Shipped the following Monday
Shipping Methods
Metropolitan France:
- Colissimo - Online tracking available
- Chronopost (for urgent orders - upon request)
European Union:
- Colissimo International - Online tracking available
- DHL/UPS (depending on destination)
International:
- Colissimo International
- DHL Express
- UPS Worldwide
Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- A tracking number
- A link to track your package in real-time
You can also track your order in your customer account on www.bmyany.com
Packaging
All our jewelry is carefully packaged to ensure its protection during transport:
- Elegant box or pouch for each piece of jewelry
- Gift wrapping included free of charge
- Reinforced cardboard box for shipping
- Shock protection
Delivery to a Relay Point
For Metropolitan France, you can choose delivery to a relay point:
- More than 10,000 relay points available
- Collection within 14 days
- Notification by email and SMS
Delivery Issues
Package not received:
If you have not received your package within the estimated timeframe:
- Check the online tracking status
- Contact us at contact@bmyany.com with your order number
- We will open an investigation with the carrier
- If the package is confirmed lost, we will send a replacement or issue a refund
Damaged package:
If your package arrives damaged:
- Refuse the package or note the damage on the delivery slip
- Take photos of the package and packaging
- Contact us immediately at contact@bmyany.com
- We will send you a free replacement
Incorrect delivery address:
Please ensure your delivery address is correct before confirming your order. If you notice an error after confirmation:
- Contact us immediately at contact@bmyany.com
- We will try to change the address if the package has not yet been shipped
- If the package is already in transit, additional charges may apply
Customs and Taxes (International Deliveries)
For deliveries outside the European Union:
- Customs duties and taxes may apply depending on your country
- These fees are the responsibility of the recipient
- BMYANY is not responsible for customs fees
- The amount varies according to the legislation of your country
Personalized Products
Personalized or engraved jewelry requires additional time:
- Personalization time: 3-5 business days
- Then standard delivery time according to your country
- Total time: 6-12 days (France), 10-19 days (EU), 13-26 days (International)
Peak Periods
During peak periods (Christmas, Valentine's Day, sales), delivery times may be slightly extended. We recommend ordering in advance.
Contact
For any questions regarding your delivery:
- Email: contact@bmyany.com
- Response time: 24-48 hours (business days)
Last updated: January 6, 2026
Shipping Methods and Times
Our shipping policy guarantees options tailored to your requirements. We offer several shipping methods, including standard, express, and priority delivery. Delivery times generally vary between 2 to 7 business days depending on the destination and the chosen method. All your packages are processed quickly to ensure the best possible experience. Additionally, you can track your order at every stage thanks to our secure online tracking systems.
Shipping Costs and Fees
Shipping costs are calculated based on the size, weight, and destination of your order. We regularly offer promotions with free shipping for certain purchase amounts. Our shipping policy is transparent about these costs to avoid any surprises. You will clearly see the total amount of fees before finalizing your purchase for a stress-free customer experience.
Returns and Delivery Problem Management
In case of any shipping-related issue, our shipping policy provides responsive and effective customer support. If a package is lost, damaged, or delayed, we intervene quickly to resolve it. For returns, we facilitate the process with clear instructions and prompt refunds. Our goal is to ensure your complete satisfaction throughout the shipping process.
Shipping Methods and Times
Our shipping policy guarantees options tailored to your requirements. We offer several shipping methods, including standard, express, and priority delivery. Delivery times generally vary between 2 to 7 business days depending on the destination and the chosen method. All your packages are processed quickly to ensure the best possible experience. Additionally, you can track your order at every stage thanks to our secure online tracking systems.
Shipping Costs and Fees
Shipping costs are calculated based on the size, weight, and destination of your order. We regularly offer promotions with free shipping for certain purchase amounts. Our shipping policy is transparent about these costs to avoid any surprises. You will clearly see the total amount of fees before finalizing your purchase for a stress-free customer experience.
Returns and Delivery Problem Management
In case of any shipping-related issue, our shipping policy provides responsive and effective customer support. If a package is lost, damaged, or delayed, we intervene quickly to resolve it. For returns, we facilitate the process with clear instructions and prompt refunds. Our goal is to ensure your complete satisfaction throughout the shipping process.